{"id":1549852,"date":"2020-11-28T00:04:08","date_gmt":"2020-11-27T21:04:08","guid":{"rendered":"http:\/\/www.erzurumflas.com\/bakan-selcuktan-dunya-ikincisi-mebime-kutlama\/"},"modified":"2020-11-28T00:04:08","modified_gmt":"2020-11-27T21:04:08","slug":"bakan-selcuktan-dunya-ikincisi-mebime-kutlama","status":"publish","type":"post","link":"https:\/\/www.erzhaber.com.tr\/?p=1549852","title":{"rendered":"Bakan Sel\u00e7uk\u2019tan d\u00fcnya ikincisi MEB\u0130M\u2019E kutlama"},"content":{"rendered":"<p><img decoding=\"async\" src=\"http:\/\/www.erzurumflas.com\/wp-content\/uploads\/2020\/11\/bakan-selcuktan-dunya-ikincisi-mebime-kutlama_4152c2b.jpg\" width=\"600\">D\u00fcnya \u00c7a\u011fr\u0131 Merkezi (Contact Center World) taraf\u0131ndan ger\u00e7ekle\u015ftirilen Contact Center World Awards 2020 EMEA \u00f6d\u00fclleri kapsam\u0131nda 50\u2019den fazla \u00fclke ve bin 500 \u00e7a\u011fr\u0131 merkezi aras\u0131ndan \u201cEn \u0130yi \u0130leti\u015fim Merkezi\u201d kategorisinde d\u00fcnya ikincisi olan Milli E\u011fitim Bakanl\u0131\u011f\u0131 \u0130leti\u015fim Merkezi (MEB\u0130M) ekibi, video konferans arac\u0131l\u0131\u011f\u0131yla yap\u0131lan toplant\u0131da Milli E\u011fitim Bakan\u0131 Ziya Sel\u00e7uk ile bulu\u015ftu.<\/p>\n<p>Milli E\u011fitim Bakan\u0131 Ziya Sel\u00e7uk, 2023 E\u011fitim Vizyonu ile birlikte \u201cihbar ve \u015fik\u00e2yet hatt\u0131\u201d alg\u0131s\u0131n\u0131n d\u00f6n\u00fc\u015ft\u00fcr\u00fclmesinin ard\u0131ndan \u00e7\u00f6z\u00fcm odakl\u0131 ileti\u015fim merkezi olma hedefiyle yapay zek\u00e2 altyap\u0131s\u0131na sahip sanal asistanlarla g\u00fc\u00e7lendirilen, salg\u0131n s\u00fcrecinde psikososyal destek hizmeti de d\u00e2hil olmak \u00fczere uzaktan e\u011fitime ili\u015fkin her t\u00fcrl\u00fc deste\u011fi sunan Milli E\u011fitim Bakanl\u0131\u011f\u0131 \u0130leti\u015fim Merkezi\u2019nin d\u00fcnya ikincili\u011fini kutlamak \u00fczere \u00e7a\u011fr\u0131 merkezi y\u00f6neticileri, tak\u0131m liderleri ve vatanda\u015f temsilcileriyle \u00e7evrim i\u00e7i ortamda bir araya geldi. Ankara\u2019dan \u00e7a\u011fr\u0131 merkezinin bulundu\u011fu Van Erci\u015f\u2019e selamlar\u0131n\u0131 ileten Bakan Sel\u00e7uk, MEB\u0130M\u2019e Contact Center World Awards 2020 EMEA kapsam\u0131nda kazand\u0131klar\u0131 \u2018D\u00fcnyan\u0131n en ba\u015far\u0131l\u0131 ikinci \u00e7a\u011fr\u0131 merkezi\u2019 \u00f6d\u00fcl\u00fc nedeniyle tebriklerini iletti. Harika bir ekibin ba\u015far\u0131s\u0131n\u0131n bu \u00f6d\u00fclle ta\u00e7land\u0131\u011f\u0131n\u0131 belirten Sel\u00e7uk, s\u00f6zlerini \u015f\u00f6yle s\u00fcrd\u00fcrd\u00fc:<\/p>\n<p>\u201cD\u00fcnya ikincili\u011fi tesad\u00fcfen olabilecek bir \u015fey de\u011fil. Yapt\u0131\u011f\u0131n\u0131z i\u015f sadece teknik bir konu olamaz. Sizler sevginizi, \u015fefkatinizi esirgemeden, insanlara yard\u0131mc\u0131 olman\u0131n hassasiyetini sonuna kadar ta\u015f\u0131yan bir bak\u0131\u015f a\u00e7\u0131s\u0131yla g\u00f6revinizi yap\u0131yorsunuz. Ald\u0131\u011f\u0131n\u0131z \u00f6d\u00fclle \u00e7ok g\u00fczel bir haber verdiniz. T\u00fcm arkada\u015flar\u0131m \u00e7ok b\u00fcy\u00fck bir alk\u0131\u015f\u0131 hak ediyor. Sahada i\u015fi yapan sizlersiniz. Vatanda\u015f\u0131m\u0131z sizi arad\u0131\u011f\u0131nda Mill\u00ee E\u011fitim Bakanl\u0131\u011f\u0131 ile ili\u015fki kuruyor. Her i\u015f \u00e7\u00f6z\u00fcmlenemeyebilir ama telefonu kapatt\u0131klar\u0131nda \u2018Benim derdimle ilgilendiler. Allah raz\u0131 olsun, ellerinden geleni yapt\u0131lar\u2019 diyerek memnuniyet duymalar\u0131 en \u00f6nemli hedefimiz. Daha iyisi i\u00e7in de hep beraber gayret edece\u011fiz. Sizin daha mutlu ve verimli \u00e7al\u0131\u015fabilmeniz i\u00e7in katk\u0131 sa\u011flayaca\u011f\u0131z.\u201d<\/p>\n<p>\u201cSizin i\u015finiz insanlar\u0131 dinlemek ama bug\u00fcn biz sizi dinlemek istiyoruz\u201d diyen Sel\u00e7uk, s\u00f6z\u00fc MEB\u0130M personeline b\u0131rakt\u0131.<\/p>\n<p>Birim y\u00f6neticisi Sevda Turan \u015eahin, MEB\u0130M\u2019in daha \u00f6nce sadece bir ihbar ve \u015fikayet hatt\u0131 olarak alg\u0131land\u0131\u011f\u0131n\u0131 ama art\u0131k psikososyal destek, uygulanabilir her t\u00fcrl\u00fc \u00f6nerinin hayata ge\u00e7irilmesi i\u00e7in irtibat sa\u011flamak gibi hizmetlerle \u00f6nemli bir imaj de\u011fi\u015fikli\u011fi ya\u015fand\u0131\u011f\u0131n\u0131 belirtti. \u015eahin, \u201cBug\u00fcne kadar 3 milyonun \u00fczerinde vatanda\u015f\u0131m\u0131za hizmet verdik. MEB\u0130M\u2019in art\u0131k kamunun en \u00f6nemli bilgi hatt\u0131 oldu\u011funu g\u00f6zlemledik\u201d dedi.<\/p>\n<p>Milli E\u011fitim Bakanl\u0131\u011f\u0131 \u0130leti\u015fim Merkezi (MEB\u0130M), 2011 y\u0131l\u0131nda Van\u2019da ya\u015fanan depremin ard\u0131ndan sosyal sorumluluk projesi kapsam\u0131nda depremzedelerin hayata tutunmas\u0131, engellilere istihdam sa\u011flanmas\u0131 ve Bakanl\u0131\u011fa vatanda\u015flar\u0131n 7\/24 ula\u015fabilmesi amac\u0131yla Van Erci\u015f\u2019te Mart 2012\u2019de faaliyete ba\u015flad\u0131. \u0130leti\u015fim merkezinde 180 ki\u015fi g\u00f6rev yapmakta olup, bunlardan 50\u2019si engelli, y\u00fczde 48\u2019i kad\u0131n ve y\u00fczde 34\u2019\u00fc de depremzededir. MEB\u0130M, rehberlik ve ara\u015ft\u0131rma merkezlerinde g\u00f6revli \u00f6\u011fretmenlerin deste\u011fiyle yeni tip korona vir\u00fcs\u00fcn \u00f6\u011frenciler, gen\u00e7ler ve aileler \u00fczerinde olu\u015fturdu\u011fu kayg\u0131 ve travmatik etkileri azaltmak amac\u0131yla vatanda\u015flara \u00e7e\u015fitli hizmetler veriyor. \u0130leti\u015fim merkezinin g\u00f6rev alan\u0131na giren konularda sosyal medyada g\u00fcndeme gelen vatanda\u015f yorumlar\u0131n\u0131n kar\u015f\u0131l\u0131k bulmas\u0131 amac\u0131yla 2019 y\u0131l\u0131 Eyl\u00fcl ay\u0131ndan itibaren sosyal medya ekibi olu\u015fturuldu ve bu kapsamda \u015fu ana kadar 148 binden fazla vatanda\u015fla etkile\u015fime ge\u00e7ildi. \u0130leti\u015fim merkezinde MebAsistan uygulamas\u0131 ile vatanda\u015flar\u0131n sorular\u0131 mesajla\u015fma yoluyla anl\u0131k olarak cevaplan\u0131yor. MebAsistan, detayl\u0131 bilgi al\u0131nmas\u0131 gereken durumlarda ise vatanda\u015flar\u0131 ileti\u015fim merkezine y\u00f6nlendiriyor.<\/p>\n<p>MEB\u0130M \u201c444 0 632\u201d dan\u0131\u015fma hatt\u0131, D\u00fcnya \u00c7a\u011fr\u0131 Merkezi taraf\u0131ndan d\u00fczenlenen yar\u0131\u015fmada \u00e7a\u011fr\u0131 merkezleri sekt\u00f6r\u00fcnde finale kalarak \u201cEn \u0130yi \u0130leti\u015fim Merkezi\u201d kategorisinde g\u00fcm\u00fc\u015f madalya ile d\u00fcnya ikincisi oldu. D\u00fcnya \u00c7a\u011fr\u0131 Merkezi\u2019nin t\u00fcm b\u00f6lgelerde ger\u00e7ekle\u015ftirdi\u011fi yar\u0131\u015fmalarda birincilik ve ikincilik elde eden projeler, d\u00fcnya finaline do\u011frudan kat\u0131lma hakk\u0131 kazand\u0131. 9-11 \u015eubat 2021 tarihleri aras\u0131nda online olarak ger\u00e7ekle\u015ftirilecek d\u00fcnya finallerinde MEB\u0130M, T\u00fcrkiye\u2019yi ve Milli E\u011fitim Bakanl\u0131\u011f\u0131n\u0131 temsil edecek.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>M\u0130LL\u00ce E\u011e\u0130T\u0130M BAKANLI\u011eI \u0130LET\u0130\u015e\u0130M MERKEZ\u0130 (MEB\u0130M) EK\u0130B\u0130, BAKAN Z\u0130YA SEL\u00c7UK \u0130LE V\u0130DEO KONFERANS ARACILI\u011eIYLA YAPILAN TOPLANTIDA BULU\u015eTU.<\/p>\n","protected":false},"author":1,"featured_media":1549853,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12600],"tags":[23908,1755,15863,1717,118972,37463],"class_list":["post-1549852","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-egitim-2","tag-dunya","tag-bakan","tag-ikincisi","tag-kutlama","tag-mebime","tag-selcuktan"],"_links":{"self":[{"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=\/wp\/v2\/posts\/1549852","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1549852"}],"version-history":[{"count":0,"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=\/wp\/v2\/posts\/1549852\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=\/wp\/v2\/media\/1549853"}],"wp:attachment":[{"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1549852"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1549852"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1549852"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}