EPDK Ba\u015fkan\u0131 Mustafa Y\u0131lmaz, \u201cHer iki y\u00f6netmelikte de k\u0131rm\u0131z\u0131\u00e7izgimiz \u2018kaliteli hizmet ve t\u00fcketici memnuniyeti.’ Bu yeni d\u00f6nemde kaliteden taviz veren, t\u00fcketici ma\u011fduriyetine sebep olan \u015firketler a\u011f\u0131r cezalarla kar\u015f\u0131la\u015facak\u201d dedi.<\/p>\n\n\n\n
T\u00fcketici Hizmetleri Y\u00f6netmeli\u011fini kamuoyu g\u00f6r\u00fc\u015f\u00fcne a\u00e7t\u0131klar\u0131n\u0131 ve \u00f6n\u00fcm\u00fczdeki g\u00fcnlerde Enerji Piyasas\u0131 D\u00fczenleme Kurulu olarak karara ba\u011flayacaklar\u0131n\u0131 belirten Ba\u015fkan Y\u0131lmaz \u015funlar\u0131 s\u00f6yledi:
\u201cBurada \u00e7ok \u00f6nemli yenilikler getiriyoruz. \u00d6rne\u011fin 65 ya\u015f \u00fcst\u00fc aboneler, engelli t\u00fcketiciler ve \u015fehit aileleri ve muharip\/malul gazilerimizin borcundan \u00f6t\u00fcr\u00fc elektri\u011fi 3 ay boyunca kesilemeyecek. Tedarik \u015firketleri bu borcu 4 aya kadar taksitlendirebilecek. Vatanda\u015flar\u0131m\u0131z art\u0131k evinden, telefonla ya da internet \u00fczerinden abonelik ba\u015fvurusu yapabilecek. Ma\u011fduriyet olu\u015fmamas\u0131 i\u00e7in cuma g\u00fcnleri, resmi ve dini bayramlarda ve bu bayramlar\u0131n bir \u00f6nceki g\u00fcn\u00fcnde, yani arifesinde, elektrik kesme i\u015flemi yap\u0131lamayacak.\u201d<\/p>\n\n\n\n
Ba\u015fkan Y\u0131lmaz, ge\u00e7ti\u011fimiz hafta kabul edilen Kalite Y\u00f6netmeli\u011fi ile de elektrik sekt\u00f6r\u00fcnde \u00f6nemli bir d\u00f6n\u00fc\u015f\u00fcm\u00fcn ya\u015fanaca\u011f\u0131n\u0131 vurgulayarak, elektrik kesintilerinin asgari d\u00fczeye indirilece\u011fini a\u00e7\u0131klad\u0131.<\/p>\n\n\n\n
\u201cElektrik kesintileri azalt\u0131lacak\u201d<\/strong><\/p>\n\n\n\n Ba\u015fkan Y\u0131lmaz, yeni d\u00f6nemle birlikte elektrikte kesinti say\u0131s\u0131, s\u00fcre ve miktar\u0131nda \u00f6nemli iyile\u015ftirmeleri beraberinde getirecek hem te\u015fvik edici hem de cayd\u0131r\u0131c\u0131 d\u00fczenleme yapt\u0131klar\u0131n\u0131 s\u00f6yledi. Kalite fakt\u00f6r\u00fc bile\u015fenleri ile bu bile\u015fenlerin \u00f6d\u00fcl ve ceza puanlama mekanizmas\u0131n\u0131n, kullan\u0131c\u0131 memnuniyetinin iyile\u015ftirilmesi y\u00f6n\u00fcnde elektrik da\u011f\u0131t\u0131m \u015firketleri i\u00e7in daha fazla te\u015fvik edici olmas\u0131n\u0131 beklediklerini kaydeden Y\u0131lmaz, \u201cKesinti say\u0131 ve s\u00fcrelerinde iyile\u015ftirme yapamayan elektrik da\u011f\u0131t\u0131m \u015firketlerine ceza verilecek\u201d dedi.<\/p>\n\n\n\n \u201cBir in\u015faat bitti\u011finde elektrik altyap\u0131s\u0131n\u0131 haz\u0131r hale getirmemi\u015f olan da\u011f\u0131t\u0131m \u015firketine ceza verilecek\u201d \u201cCihaz hasar\u0131n\u0131 da\u011f\u0131t\u0131m \u015firketi \u00f6deyecek\u201d<\/strong><\/p>\n\n\n\n Yeni d\u00f6nemde t\u00fcketicilere sunulan elektri\u011fin kaliteli ve kesintisiz olmas\u0131 b\u00fcy\u00fck \u00f6nem ta\u015f\u0131yor. \u201c\u0130\u015f kazas\u0131 olan \u015firket bedelini a\u011f\u0131r \u00f6deyecek\u201d<\/strong><\/p>\n\n\n\n Enerji sekt\u00f6r\u00fcnde i\u015f kazalar\u0131n\u0131n \u00f6nlenmesinin EPDK’n\u0131n \u00f6ncelikleri aras\u0131nda yer ald\u0131\u011f\u0131n\u0131 vurgulayan Y\u0131lmaz, elektrik da\u011f\u0131t\u0131m \u015firketlerinde, her y\u0131l basit yaralanmalardan \u00f6l\u00fcme kadar ciddi sonu\u00e7lar do\u011furan bir\u00e7ok kaza meydana geldi\u011fini ve bunlar\u0131n s\u0131f\u0131rlanmas\u0131 gerekti\u011fine dikkat \u00e7ekti.<\/p>\n\n\n\n Bu kazalar\u0131n engellenmesi i\u00e7in yeni uygulama d\u00f6neminde kalite fakt\u00f6r\u00fc parametreleri aras\u0131nda i\u015f sa\u011fl\u0131\u011f\u0131 ve g\u00fcvenli\u011fi g\u00f6stergesine de yer verdiklerini kaydeden EPDK Ba\u015fkan\u0131 Y\u0131lmaz, \u201cHem y\u00f6neticilerin hem de \u00e7al\u0131\u015fanlar\u0131n i\u015f g\u00fcvenli\u011fi k\u00fclt\u00fcr\u00fcn\u00fcn geli\u015ftirilmesi hayati \u00f6nem ta\u015f\u0131yor. B\u00f6ylece elektrik da\u011f\u0131t\u0131m sekt\u00f6r\u00fcnde can ve mal g\u00fcvenli\u011fi sa\u011flanacak, i\u015f g\u00fcc\u00fc ve zaman kay\u0131plar\u0131 da azalacakt\u0131r. Ama bu konuda gerekli ad\u0131mlar\u0131 atmayan, i\u015f g\u00fcvenli\u011fi k\u00fclt\u00fcr\u00fcne kay\u0131ts\u0131z kalan \u015firketler; i\u015f\u00e7ilerin kaza ge\u00e7irmesi ve i\u015f kazas\u0131nda hayat\u0131n\u0131 kaybetmesi sonucunda a\u011f\u0131r bir ceza ile kar\u015f\u0131la\u015facak\u201d ifadelerini kulland\u0131.<\/p>\n\n\n\n \u00c7a\u011fr\u0131 merkezi performans\u0131 art\u0131r\u0131lacak<\/strong><\/p>\n\n\n\n Kullan\u0131c\u0131lar\u0131n herhangi bir nedenle elektrik da\u011f\u0131t\u0131m \u015firketine \u00e7a\u011fr\u0131 merkezi \u00fczerinden ula\u015fma s\u00fcreci iyile\u015ftirilecek. \u00c7a\u011fr\u0131 merkezine ula\u015fan kullan\u0131c\u0131lar\u0131n sorunlar\u0131n\u0131n gerekli \u00f6zen ile incelenerek \u00e7\u00f6z\u00fcme kavu\u015fturulmas\u0131 sa\u011flanacak. Da\u011f\u0131t\u0131m \u015firketleri ile g\u00f6revli tedarik \u015firketleri ger\u00e7ekle\u015ftirilen \u00e7a\u011fr\u0131 merkezi hizmetleri i\u00e7in t\u00fcketici memnuniyeti anketi yapmak zorunda olacak. Anket sonu\u00e7lar\u0131 olumsuz \u00e7\u0131kan s\u00f6z konusu \u015firketlerin gelirlerinden kesintiye gidilecek.<\/p>\n\n\n\n Ba\u011flant\u0131 g\u00f6r\u00fc\u015f\u00fc erken verilecek<\/strong><\/p>\n\n\n\n Elektrik da\u011f\u0131t\u0131m \u015firketleri taraf\u0131ndan olu\u015fturulan ba\u011flant\u0131 g\u00f6r\u00fc\u015f\u00fc s\u00fcresi iyile\u015ftirilecek ve ba\u011flant\u0131 taleplerinin kar\u015f\u0131lanma s\u00fcreleri k\u0131salt\u0131larak kullan\u0131c\u0131lar\u0131n memnuniyeti art\u0131r\u0131lacak. Dijital d\u00f6n\u00fc\u015f\u00fcm\u00fcn ger\u00e7ekle\u015fmesi ile daha k\u0131sa s\u00fcrede ve daha kaliteli hizmet sunulacak.<\/p>\n\n\n\n Ak\u0131ll\u0131 \u015febekeler, ak\u0131ll\u0131 \u015fehirler<\/strong><\/p>\n\n\n\n Elektrik da\u011f\u0131t\u0131m \u015febekelerine entegre edilen ve ak\u0131ll\u0131 \u015febekeler olarak adland\u0131r\u0131lan teknolojiler, ak\u0131ll\u0131 \u015fehirlerin de altyap\u0131s\u0131n\u0131 olu\u015fturuyor. Ak\u0131ll\u0131 \u015febekeler kay\u0131p ka\u00e7ak ile m\u00fccadelede de b\u00fcy\u00fck \u00f6nem ta\u015f\u0131yor. Yeni d\u00f6nemde ak\u0131ll\u0131 \u015febekelerin yayg\u0131nla\u015ft\u0131r\u0131lmas\u0131 hem t\u00fcketici memnuniyetinin artt\u0131r\u0131lmas\u0131 hem de kay\u0131p ka\u00e7ak ile m\u00fccadelede etkin sonu\u00e7lar al\u0131nmas\u0131 sa\u011flanacak.<\/p>\n","protected":false},"excerpt":{"rendered":" Enerji Piyasas\u0131 D\u00fczenleme Kurulu (EPDK), b\u00fct\u00fcn da\u011f\u0131t\u0131m \u015firketlerinin uymas\u0131 gereken kurallar\u0131 i\u00e7eren ve 1 Y\u00f6netmelik ile 4 adet Usul Esas\u2019tan olu\u015fan kalite mevzuat\u0131 paketini kabul ederken; merakla beklenen t\u00fcketici hizmetleri y\u00f6netmeli\u011fi de kamuoyu g\u00f6r\u00fc\u015f\u00fcne a\u00e7t\u0131. EPDK Ba\u015fkan\u0131 Mustafa Y\u0131lmaz, \u201cHer iki y\u00f6netmelikte de k\u0131rm\u0131z\u0131\u00e7izgimiz \u2018kaliteli hizmet ve t\u00fcketici memnuniyeti.’ Bu yeni d\u00f6nemde kaliteden taviz veren, […]<\/p>\n","protected":false},"author":1,"featured_media":1554068,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25,1],"tags":[],"class_list":["post-1554067","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-erzurum-haber","category-gundem"],"_links":{"self":[{"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=\/wp\/v2\/posts\/1554067","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1554067"}],"version-history":[{"count":0,"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=\/wp\/v2\/posts\/1554067\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=\/wp\/v2\/media\/1554068"}],"wp:attachment":[{"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1554067"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1554067"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1554067"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Kullan\u0131c\u0131 memnuniyetinin art\u0131r\u0131lmas\u0131 i\u00e7in ba\u011flant\u0131 talebinde bulunan kullan\u0131c\u0131, in\u015faata ili\u015fkin yap\u0131 ruhsat\u0131n\u0131n sunulmas\u0131na dayal\u0131 olarak elektrik da\u011f\u0131t\u0131m \u015firketleri ile ba\u011flant\u0131 anla\u015fmas\u0131 yapabiliyor. Ba\u011flant\u0131 anla\u015fmas\u0131n\u0131n imzalanmas\u0131 ile elektrik da\u011f\u0131t\u0131m \u015firketleri taraf\u0131ndan yap\u0131n\u0131n in\u015fa a\u015famalar\u0131n\u0131n bir sistem ile takip edilece\u011fini vurgulayan Ba\u015fkan Y\u0131lmaz, \u201cBir in\u015faat\u0131n bitimi ile elektrik alt yap\u0131s\u0131n\u0131n haz\u0131r hale gelmesi i\u00e7in gerekli plan ve projelerin haz\u0131rlanarak, yat\u0131r\u0131m \u00e7al\u0131\u015fmalar\u0131 da\u011f\u0131t\u0131m \u015firketi taraf\u0131ndan zaman\u0131nda yap\u0131lacak. Bir \u0130n\u015faat bitti\u011finde elektrik altyap\u0131s\u0131n\u0131 haz\u0131r hale getirmemi\u015f olan da\u011f\u0131t\u0131m \u015firketi bedelini de \u00f6deyecek\u201d diye konu\u015ftu.<\/p>\n\n\n\n
Elektrik da\u011f\u0131t\u0131m \u015firketinin da\u011f\u0131t\u0131m faaliyeti esnas\u0131nda kullan\u0131c\u0131n\u0131n cihaz\u0131na hasar vermesi halinde, kullan\u0131c\u0131n\u0131n 30 g\u00fcn i\u00e7inde da\u011f\u0131t\u0131m \u015firketine ba\u015fvurmas\u0131 gerekti\u011fini belirten EPDK Ba\u015fkan\u0131 Y\u0131lmaz, \u201cDa\u011f\u0131t\u0131m \u015firketi 10 i\u015f g\u00fcn\u00fc i\u00e7inde cevap vermezse ya cihaz hasar\u0131n\u0131 giderecek ya da tamir bedelini \u00f6deyecek\u201d \u015feklinde konu\u015ftu.<\/p>\n\n\n\n