{"id":1565386,"date":"2021-02-16T00:00:46","date_gmt":"2021-02-15T21:00:46","guid":{"rendered":"http:\/\/www.erzurumflas.com\/ing-turkiye-2020-yili-finansal-sonuclarini-acikladi\/"},"modified":"2021-02-16T00:00:53","modified_gmt":"2021-02-15T21:00:53","slug":"ing-turkiye-2020-yili-finansal-sonuclarini-acikladi","status":"publish","type":"post","link":"https:\/\/www.erzhaber.com.tr\/?p=1565386","title":{"rendered":"ING T\u00fcrkiye 2020 y\u0131l\u0131 finansal sonu\u00e7lar\u0131n\u0131 a\u00e7\u0131klad\u0131"},"content":{"rendered":"

ING T\u00fcrkiye, 2020 y\u0131l\u0131 sonu konsolide finansal sonu\u00e7lar\u0131n\u0131 a\u00e7\u0131klad\u0131. Buna g\u00f6re, 2020 y\u0131l\u0131nda 41.2 milyar TL\u2019si nakdi olmak \u00fczere toplam 49.6 milyar TL tutar\u0131nda kredi deste\u011fiyle ekonomiye kaynak sa\u011flayan bankan\u0131n sermaye yeterlilik oran\u0131 da y\u00fczde 24.18 olarak ger\u00e7ekle\u015fti. ING T\u00fcrkiye Genel M\u00fcd\u00fcr\u00fc Alper G\u00f6kg\u00f6z, \u201cG\u00fc\u00e7l\u00fc sermaye yap\u0131m\u0131z ile m\u00fc\u015fterilerimizin finansmana eri\u015fimlerini destekledik. T\u00fcrkiye\u2019nin en iyi dijital kurumu olma hedefimize y\u00f6nelik \u00f6nemli ad\u0131mlar atarken, bu ad\u0131mlar\u0131m\u0131z\u0131 \u00e7al\u0131\u015fan taraf\u0131nda \u00f6nc\u00fc esnek \u00e7al\u0131\u015fma modelleriyle, m\u00fc\u015fteri memnuniyeti taraf\u0131nda sekt\u00f6r birincisi se\u00e7ilerek peki\u015ftirdik\u201d dedi.<\/p>\n

M\u00fc\u015fterilerine her zaman, her yerden, kolay ve zahmetsiz hizmet sunabilmek hedefiyle faaliyet g\u00f6steren ING T\u00fcrkiye, 2020 y\u0131l sonu konsolide finansal sonu\u00e7lar\u0131n\u0131 a\u00e7\u0131klad\u0131. Buna g\u00f6re, 2020 y\u0131l sonunda ING T\u00fcrkiye\u2019nin konsolide aktif toplam\u0131 66.2 milyar TL, vergi \u00f6ncesi k\u00e2r\u0131 ise 987 milyon TL oldu. Y\u0131l sonu itibar\u0131yla konsolide \u00f6zkaynaklar\u0131 9.4 milyar TL, konsolide sermaye yeterlilik oran\u0131 ise y\u00fczde 24.18 olarak ger\u00e7ekle\u015fen banka, 2020 y\u0131l sonunda ekonomiye 41.2 milyar TL\u2019si nakdi olmak \u00fczere toplam 49.6 milyar TL\u2019lik kredi deste\u011fi sa\u011flad\u0131. Bankan\u0131n mevduat hacmi ise 40.1 milyar TL\u2019ye y\u00fckseldi.<\/p>\n

Banka, pandeminin sa\u011fl\u0131k, sosyal hayat ve ekonomik y\u00f6nden zorlay\u0131c\u0131 etkilerinin k\u00fcresel \u00f6l\u00e7ekte devam etti\u011fi 2020 y\u0131l\u0131nda ekonomik y\u00f6nden m\u00fc\u015fterilerine destek verdi ve dijitalle\u015fme stratejisinde altyap\u0131 ve insan yat\u0131r\u0131m\u0131na h\u0131z kesmeden devam etti.<\/p>\n

Alper G\u00f6kg\u00f6z: \u201cPandemide m\u00fc\u015fterilerimizi ekonomik a\u00e7\u0131dan destekledik\u201d<\/p>\n

G\u00fc\u00e7l\u00fc sermaye yap\u0131s\u0131 ile m\u00fc\u015fterilerinin finansmana eri\u015fimlerini kolayla\u015ft\u0131rd\u0131klar\u0131n\u0131 s\u00f6yleyen, ING T\u00fcrkiye Genel M\u00fcd\u00fcr\u00fc Alper G\u00f6kg\u00f6z, “Pandemi d\u00f6neminde \u00e7al\u0131\u015fanlar\u0131m\u0131z\u0131n, m\u00fc\u015fterilerimizin ve toplumun sa\u011fl\u0131\u011f\u0131n\u0131 korumaya y\u00f6nelik destek sa\u011flamay\u0131 \u00f6nceliklendirdik. \u0130\u015f s\u00fcreklili\u011fini ve m\u00fc\u015fteri memnuniyetini s\u00fcrd\u00fcrmek amac\u0131yla ad\u0131mlar att\u0131k. Dijital liderlik, tasarrufun art\u0131r\u0131lmas\u0131 ve ihracat\u0131n desteklenmesi hedeflerimize y\u00f6nelik \u00e7al\u0131\u015fmalar\u0131 yo\u011funla\u015ft\u0131rd\u0131k. M\u00fc\u015fterilerimizi bu d\u00f6nemde ekonomik a\u00e7\u0131dan destekledik. Bu kapsamda bireysel ve t\u00fczel tarafta kredi ertelemeleri ger\u00e7ekle\u015ftirdik ve yerli \u00fcretim yapan firmalara, KOB\u0130\u2019lere ve ekonomiye katk\u0131 sa\u011flamak \u00fczere, uygun ko\u015fullar sunan kredi paketleri haz\u0131rlad\u0131k\u201d dedi.<\/p>\n

\u201cEsnek \u00e7al\u0131\u015fma modellerinde ilklere imza att\u0131k\u201d<\/p>\n

T\u00fcrkiye\u2019nin en iyi dijital kurumu olma hedefiyle ilerlediklerini belirten G\u00f6kg\u00f6z \u015fu bilgileri verdi: \u201cDijitalle\u015fmeyi b\u00fct\u00fcnc\u00fcl olarak ele al\u0131yor, sadece teknolojik altyap\u0131ya de\u011fil, insan kayna\u011f\u0131na da yat\u0131r\u0131m yap\u0131yoruz. T\u00fcrkiye\u2019nin en iyi i\u015fveren markalar\u0131ndan biri olma hedefiyle, bir\u00e7ok yenilik\u00e7i ve \u00f6nc\u00fc uygulamaya imza at\u0131yoruz. 2015 y\u0131l\u0131nda \u00e7al\u0131\u015fanlar\u0131na uzaktan ve esnek \u00e7al\u0131\u015fma modelleri sunan ilk banka olarak, yeni \u00e7al\u0131\u015fma modelleri geli\u015ftirmek i\u00e7in pandemi d\u00f6neminden \u00f6nce \u00e7al\u0131\u015fmalar\u0131m\u0131za ba\u015flad\u0131k. \u2018ING\u2019de \u00f6nce kendin, sonra ING\u2019li olursun\u2019 yakla\u015f\u0131m\u0131yla d\u00f6rt yeni esnek \u00e7al\u0131\u015fma modelini tasarlad\u0131k ve Ocak 2021\u2019den itibaren uygulamaya ald\u0131k.\u201d<\/p>\n

\u201cM\u00fc\u015fteri memnuniyeti ara\u015ft\u0131rmas\u0131nda sekt\u00f6r birincisi olduk\u201d<\/p>\n

Dijital liderlik yolunda m\u00fc\u015fterilere y\u00f6nelik at\u0131lan ad\u0131mlar\u0131 da anlatan G\u00f6kg\u00f6z, \u015f\u00f6yle konu\u015ftu: “M\u00fc\u015fterilerimizin i\u015f ve \u00f6zel ya\u015famlar\u0131nda bir ad\u0131m \u00f6nde olmalar\u0131n\u0131 m\u00fcmk\u00fcn k\u0131lmak i\u00e7in onlara her zaman ve her yerden ak\u0131ll\u0131, kolay ve ki\u015fisel \u00e7\u00f6z\u00fcmler sunmaya odaklan\u0131yoruz. Ge\u00e7ti\u011fimiz y\u0131l bireysel ihtiya\u00e7 kredilerinin adet baz\u0131nda y\u00fczde 80\u2019ini \u015fube d\u0131\u015f\u0131 kanallardan kulland\u0131rd\u0131k. Dijital kanallar\u0131 kullanan toplam aktif m\u00fc\u015fteriler i\u00e7indeki mobil bankac\u0131l\u0131k m\u00fc\u015fteri pay\u0131m\u0131z y\u00fczde 98\u2019e ula\u015ft\u0131. Veri bilimi ve yapay zek\u00e2 yat\u0131r\u0131mlar\u0131m\u0131za devam ettik. Yaz\u0131\u015fmal\u0131 bankac\u0131l\u0131k asistan\u0131m\u0131z INGo ile 2020 y\u0131l\u0131nda 6.5 milyon tekil mesaj ald\u0131k. Dijitalle\u015fme ad\u0131na yapt\u0131\u011f\u0131m\u0131z b\u00fct\u00fcn bu \u00e7al\u0131\u015fmalar m\u00fc\u015fteri memnuniyeti olarak kar\u015f\u0131l\u0131k buldu. T\u00fcrkiye\u2019de m\u00fc\u015fteri deneyimi alan\u0131nda yap\u0131lan ba\u011f\u0131ms\u0131z bir ara\u015ft\u0131rmada bankac\u0131l\u0131k kategorisinde ilk s\u0131rada yer ald\u0131k.\u201d<\/p>\n

Cebimde POS\u2019ta temass\u0131z i\u015flem limiti kald\u0131r\u0131ld\u0131<\/p>\n

Cep telefonlar\u0131n\u0131 temass\u0131z POS cihaz\u0131na d\u00f6n\u00fc\u015ft\u00fcren \u201cCebimde POS\u201d \u00fcr\u00fcn\u00fcn\u00fc ge\u00e7en y\u0131l i\u015fletme sahiplerinin kullan\u0131m\u0131na sunan banka, 2020\u2019de Cebimde POS\u2019ta temass\u0131z kartlarla yap\u0131lan i\u015flemlerdeki limitleri kald\u0131rd\u0131. Cebimde POS kullanan i\u015fletmeler sadece 250 TL\u2019ye kadar olan i\u015flemleri de\u011fil, art\u0131k 250 TL \u00fczeri i\u015flemleri de temass\u0131z olarak alabiliyor.<\/p>\n

TOG i\u015f birli\u011fiyle e\u011fitim fonu ve Dijital \u00d6\u011fretmenler projesi<\/p>\n

ING T\u00fcrkiye, pandeminin olumsuz toplumsal etkilerini s\u0131n\u0131rland\u0131rmaya y\u00f6nelik Toplum G\u00f6n\u00fcll\u00fcleri Vakf\u0131 (TOG) ile i\u015f birli\u011fine imza att\u0131 ve TOG\u2019a 1.5 milyon TL ba\u011f\u0131\u015flayarak bir burs fonu olu\u015fturdu. \u00c7al\u0131\u015fanlar\u0131n ba\u011f\u0131\u015flar\u0131 ile d\u0131\u015far\u0131dan gelen ba\u011f\u0131\u015flar\u0131 iki kat\u0131na \u00e7\u0131kararak, fonun 1.7 milyon TL b\u00fcy\u00fckl\u00fc\u011fe ula\u015fmas\u0131n\u0131 sa\u011flad\u0131. ING T\u00fcrkiye ayr\u0131ca Milli Dayan\u0131\u015fma Kampanyas\u0131\u2019na 5 milyon TL ba\u011f\u0131\u015flad\u0131.<\/p>\n

ING T\u00fcrkiye, dijitalle\u015fmede liderlik stratejisine paralel olarak toplumsal yat\u0131r\u0131mlar\u0131n\u0131 da \u00f6\u011fretmenlere y\u00f6nelik bir projeyle h\u0131zland\u0131rd\u0131 ve Habitat Derne\u011fi, ODT\u00dc i\u015f birli\u011fi ve \u0130LKSAN deste\u011fiyle Dijital \u00d6\u011fretmenler projesini hayata ge\u00e7irdi. 1000 \u00f6\u011fretmenle ilk faz\u0131 tamamlanan proje ile \u00f6\u011fretmenlerin dijitalle\u015fen d\u00fcnyaya ad\u0131m atmas\u0131, y\u00fcz y\u00fcze ve uzaktan e\u011fitimde yararlanabilecekleri dijital okuryazarl\u0131k becerileri edinmeleri ve T\u00fcrkiye\u2019nin dijital d\u00f6n\u00fc\u015f\u00fcm s\u00fcrecine katk\u0131da bulunulmas\u0131 hedefleniyor.<\/p>\n","protected":false},"excerpt":{"rendered":"

ING T\u00dcRK\u0130YE GENEL M\u00dcD\u00dcR\u00dc ALPER G\u00d6KG\u00d6Z<\/p>\n","protected":false},"author":1,"featured_media":1565387,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,1,20],"tags":[13762,8412,50583,103923,19640,20989,13769],"class_list":["post-1565386","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ekonomi","category-gundem","category-turkiye","tag-13762","tag-acikladi","tag-finansal","tag-ing","tag-sonuclarini","tag-turkiye","tag-yili"],"_links":{"self":[{"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=\/wp\/v2\/posts\/1565386","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1565386"}],"version-history":[{"count":0,"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=\/wp\/v2\/posts\/1565386\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=\/wp\/v2\/media\/1565387"}],"wp:attachment":[{"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1565386"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1565386"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1565386"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}