{"id":1579096,"date":"2022-03-14T14:56:33","date_gmt":"2022-03-14T11:56:33","guid":{"rendered":"https:\/\/www.erzurumflas.com\/?p=1579096"},"modified":"2022-03-14T14:56:33","modified_gmt":"2022-03-14T11:56:33","slug":"tuketici-sikayetlerinde-dolandiricilik-ilk-sirada","status":"publish","type":"post","link":"https:\/\/www.erzhaber.com.tr\/?p=1579096","title":{"rendered":"T\u00fcketici \u015fikayetlerinde doland\u0131r\u0131c\u0131l\u0131k ilk s\u0131rada"},"content":{"rendered":"

\u00d6zellikle dijital ileti\u015fim ve pazarlama kanallar\u0131 arac\u0131l\u0131\u011f\u0131yla herhangi mesaj, link, uyar\u0131, talep geldi\u011finde, tan\u0131nmayan ki\u015filerin g\u00f6nderilerin a\u00e7\u0131lmamas\u0131 \u00f6nerisinde bulunan Altay, \u201cE\u011fer tan\u0131d\u0131k birinden gelirse, g\u00f6ndereni arayarak teyit ald\u0131ktan sonra i\u015flem yap\u0131lmas\u0131 do\u011fru olacakt\u0131r. Ayr\u0131ca sosyal medya \u015fifrelerimizi kimsenin tahmin edemeyece\u011fi ve sa\u011flam bir \u015fekilde belirlemek gerekiyor. Yine sosyal medya \u00fczerinden yoksul vatanda\u015flara yard\u0131m etmek isteyenler de doland\u0131r\u0131c\u0131 olabiliyor. Yard\u0131m almak isteyenlere bir link g\u00f6nderiliyor. Linki t\u0131klayan ki\u015fi a\u00e7\u0131lan bir sayfaya y\u00f6nlendirilerek baz\u0131 \u00f6zel bilgilerin yan\u0131nda \u00fccret de talep edilebiliyor. TC kimlik, telefon numaras\u0131, IBAN gibi talep edilen bilgiler toplu olarak ba\u015fka doland\u0131r\u0131c\u0131lara sat\u0131l\u0131yor. Bu nedenle sosyal medya \u00fczerinden yard\u0131m yapmak isteyenlere itibar edilmemesi gerekiyor. Ba\u015fka bir doland\u0131r\u0131c\u0131l\u0131k y\u00f6ntemi ise kargonuzu almad\u0131n\u0131z diyerek hukuk firmalar\u0131 ad\u0131na 150 liraya kadar ceza \u00f6demesi talep eden ki\u015filerin tuza\u011f\u0131d\u0131r. Bu ki\u015filer doland\u0131r\u0131c\u0131d\u0131r. Mesafeli sat\u0131\u015flarda 14 g\u00fcnl\u00fck cayma hakk\u0131ndan dolay\u0131 hi\u00e7 bir gerek\u00e7e g\u00f6stermeden, gerek teslim almadan gerekse teslim ald\u0131ktan sonra “be\u011fenmedim” diyerek kargo iade edilebilir. Mesafeli sat\u0131\u015flarda sosyal medya \u00fczerinden sat\u0131\u015fa sunulan mal ve hizmetlerin pek \u00e7o\u011fu doland\u0131rma maksatl\u0131 oldu\u011fundan bu platformlardan al\u0131\u015fveri\u015f yap\u0131lmas\u0131n\u0131 \u00f6nermiyoruz. \u0130nternet sitelerinde ise doland\u0131r\u0131lmamak i\u00e7in al\u0131\u015fveri\u015f yap\u0131lmak istenen sitenin a\u00e7\u0131k ad\u0131, adresi, telefon numaras\u0131 gibi \u015firket bilgilerinin incelenmesinin \u00f6nemli oldu\u011funu vurgulayan Altay, g\u00fcvenilir siteleri \u00f6\u011frenmenin en basit y\u00f6nteminin kullan\u0131c\u0131 yorumlar\u0131 oldu\u011funu belirtti. Kullan\u0131c\u0131 yorumlar\u0131nda aldat\u0131c\u0131 de\u011ferlendirmeleri \u00f6nlemeye y\u00f6nelik Ticaret Bakanl\u0131\u011f\u0131, 1 \u015eubat’ta Ticari Reklam ve Haks\u0131z Ticari Uygulamalar Y\u00f6netmeli\u011fi’nde baz\u0131 d\u00fczenlemelere gitti. D\u00fczenlemenin \u00f6nemli ayr\u0131nt\u0131s\u0131 internet ortam\u0131nda i\u015fletmenin satt\u0131\u011f\u0131 \u00fcr\u00fcn hakk\u0131nda de\u011ferlendirmenin yap\u0131ld\u0131\u011f\u0131 olumlu ve olumsuz yorumlar\u0131 sadece mal ve hizmet alan t\u00fcketicilerin yazma hakk\u0131n\u0131n olmas\u0131. Yani \u00fc\u00e7\u00fcnc\u00fc bir \u015fah\u0131s\u0131n yorum yapma hakk\u0131 olmayacak ve yorumlar en az bir y\u0131l boyunca yay\u0131nlanacak. D\u00fczenlemenin amac\u0131, t\u00fcketicilerin al\u0131\u015fveri\u015f tercihini etkilemede \u00f6nemli etken olan m\u00fc\u015fteri yorumlar\u0131n\u0131n aldat\u0131c\u0131 olmamas\u0131 ve at\u0131lan y\u0131ld\u0131zlar\u0131n sadece mal ve hizmet sat\u0131n alanlar taraf\u0131ndan de\u011ferlendirmeye tabi olmas\u0131d\u0131r. Bu nedenle kullan\u0131c\u0131 yorumlar\u0131na \u015f\u00fcphe duymadan bak\u0131larak g\u00fcvenilir al\u0131\u015fveri\u015f siteleri tespit ve tercih edilebilir\u201d diye konu\u015ftu.
\n\u201cBurada en \u00f6nemli ihmal doland\u0131r\u0131c\u0131lar\u0131n hafife al\u0131nmas\u0131yla ben kanmam diyerek olu\u015fan \u00f6zg\u00fcvendir. Doland\u0131r\u0131c\u0131lar \u00e7ok profesyonel oldu\u011fundan ben kanmam diyenlerin kand\u0131r\u0131lma oran\u0131n\u0131n daha y\u00fcksek oldu\u011funu bizi arayan ma\u011fdurlardan anlayabiliyoruz. Doland\u0131r\u0131lan t\u00fcketiciler bizi arad\u0131ktan sonra \u2018savc\u0131l\u0131\u011fa su\u00e7 duyurusunda bulunman\u0131z gerekiyor\u2019dan ba\u015fka bir yol g\u00f6steremiyoruz\u201d diyen Altay a\u00e7\u0131klamas\u0131n\u0131 \u015f\u00f6yle s\u00fcrd\u00fcrd\u00fc;
\n\u201cDoland\u0131r\u0131c\u0131l\u0131\u011f\u0131n \u00f6n\u00fcne ge\u00e7mek i\u00e7in savc\u0131l\u0131\u011fa su\u00e7 duyurusunda bulunularak kolluk kuvvetlerinin i\u015fini kolayla\u015ft\u0131rmak gerekiyor. Vatanda\u015flar\u0131n \u015fikayeti ve emniyet birimlerinin takibi sonucu ge\u00e7ti\u011fimiz ay \u0130stanbul Merkezli 13 ilde sosyal medya hesaplar\u0131n\u0131 \u00e7alarak payla\u015f\u0131m yap\u0131p bir \u00e7ok ki\u015fiyi doland\u0131rd\u0131\u011f\u0131 tespit edilen ve tahmini olarak 3 milyon dolar haks\u0131z kazan\u00e7 elde eden 37 \u015f\u00fcpheliye y\u00f6nelik e\u015f zamanl\u0131 operasyon d\u00fczenlendi. \u015e\u00fcpheliler yakaland\u0131. Ancak bu \u015febeke gibi \u00fclkemizde y\u00fczlercesi var. Bu nedenle mutlaka su\u00e7 duyurusunda bulunulmas\u0131 gerekiyor.\u201d<\/p>\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

T\u00fcketici Birli\u011fi Federasyonu Genel Ba\u015fkan Yard\u0131mc\u0131s\u0131 ve T\u00fcketici Hak Arama Derne\u011fi Genel Ba\u015fkan\u0131 Nihat Altay; 15 Mart D\u00fcnya T\u00fcketiciler G\u00fcn\u00fc m\u00fcnasebetiyle yapt\u0131\u011f\u0131 a\u00e7\u0131klamada t\u00fcketicilerin son bir y\u0131lda en fazla \u015fikayet etti\u011fi konular\u0131 a\u00e7\u0131klad\u0131, uyar\u0131larda bulundu. Altay, \u201cEn fazla \u015fikayet ald\u0131\u011f\u0131m\u0131z konular\u0131n ba\u015f\u0131nda doland\u0131r\u0131c\u0131lar\u0131n tuza\u011f\u0131na d\u00fc\u015fen t\u00fcketicilerin sorunlar\u0131 gelmektedir. T\u00fcketici Hakem Heyetlerine \u015fikayet edilse de kurumun […]<\/p>\n","protected":false},"author":1,"featured_media":1579098,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1579096","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gundem"],"_links":{"self":[{"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=\/wp\/v2\/posts\/1579096","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1579096"}],"version-history":[{"count":0,"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=\/wp\/v2\/posts\/1579096\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=\/wp\/v2\/media\/1579098"}],"wp:attachment":[{"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1579096"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1579096"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.erzhaber.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1579096"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}